Platform role
Matjar One / OneMatjar provides order/return tools. The customer-facing return policy is set by the merchant.
Recommended framework
A reasonable window (e.g. 7 days) for defective/non-conforming goods is recommended, with clear exceptions for digital or personal items.
Refunds
Refunds follow the original payment channel or the store’s stated method after product verification.
Contact
Platform questions: alajyallibbusnice@gmail.com · +213 775 874 662. For a specific order, contact the store first.